Frequently Asked Questions (FAQs)

1. How does the 11-Instalment Plan work?

The full purchase price of your selected appliance is divided into eleven equal parts. You pay the first instalment (1/11th) today at checkout using any UPI app or card. The remaining 10 instalments are billed once a month. The 11th instalment absorbs any tiny remainder paise so that the exact price is paid without interest or fees.

2. When will my appliance be dispatched?

Under the approved Phase 1 terms, your appliance is packed and released for courier dispatch once all 11 instalments have been confirmed paid. If you pay in full upfront, your appliance qualifies for immediate dispatch within 24-48 hours.

3. Why can I only buy one appliance at a time?

SLG enforces a strict 1-appliance per order rule to ensure dedicated instalment accounting, zero loan debt traps, and clean fulfilment tracking for every Indian household. You can place another order once your current order is completed or cancelled.

4. Is this a loan? Do I need credit card approval or CIBIL check?

No. The SLG 11-Instalment Plan is not a personal loan or NBFC credit facility. We do not perform credit bureau checks, collect PAN/Aadhaar for lending underwriting, or charge interest.

5. Can I pre-pay or clear upcoming instalments early?

Yes! In your Order Tracker dashboard, you can click "Pay Next Instalment" at any time to clear upcoming instalments ahead of schedule. As soon as all 11 instalments are settled, dispatch is unlocked immediately.

6. What if I want to cancel my order midway?

You can cancel anytime before warehouse dispatch. 100% of all settled instalment payments will be refunded to your original payment account within 5-7 business days with zero cancellation deductions.